Canada Awards for Excellence

Carleton’s Finance and Administration Division, comprised of nine diverse departments with 400 professional services staff, focuses on continuous improvement through people. Core values include innovation, service excellence, continuous improvement, inclusive decision-making, employee engagement, accountability, and providing a safe, healthy and sustainable environment.

All departments are now using process management and regularly seek feedback from their customers so they can continuously improve. Innovative tools are used to garner ideas for improvements from across the university. A key strength is the division’s Organizational Excellence Scorecard, which is embedded in planning processes, includes key performance indicators and is widely communicated and understood. The one-of-a-kind Carleton Leader initiative is an innovative approach to growing people and clearly demonstrates Carleton’s commitment to building leadership capacity across the organization and at all levels.