2013 CAE Recipient Profile - Boa-Franc G. P.

Boa-Franc is the North American leader in the manufacturing of superior quality prefinished hardwood floors, notably the highly acclaimed Mirage products.

From its humble beginnings in 1979, with production concentrated on linear unfinished hardwood flooring, the company continued to upgrade its facilities and enhance its production capacity and the quality of its products. In 1990, Boa-Franc started manufacturing prefinished floors under the Mirage Classic brand. Three years later, 100% of the production was sold prefinished, quickly earning the company a reputation for quality and innovation. In 1998, Mirage Engineered flooring made its appearance. Subsequently, a second factory was built to install a second production line of solid flooring, then another for engineered flooring. In 2007, a third technology platform was introduced: the Lock, a product for ultra-fast unfixed installation, ideal for large construction projects such as buildings, condos, and office towers.

Our clients are spread all across North America and we maintain close ties with our sales network. In Canada and in the Northwest U.S., we distribute our products directly to specialized floor covering dealers. In the United States, eleven distributors sell our products to dealers. Our suppliers are located mainly in North America, but also in Finland, Russia, Brazil, and even in the Democratic Republic of the Congo. Our desire to be the best in our field pushes us to always seek out the best suppliers who are also experts in their field of activity, whether for raw materials such as wood, other products such as varnishes and stains, or equipment at the cutting edge of the technology we use.

Mirage, the brand manufactured by Boa-Franc, stands as a symbol of the quest for balance and a better quality of life. Mirage is synonymous with comfort, beauty, and durability. It epitomizes attention to detail and the desire to create a product in perfect harmony with its environment.

Recognized for outstanding quality, Mirage is indisputably the #1 hardwood flooring brand in North America. Dealers and other industry professionals have rated Mirage 1st for quality 19 times in the last decade in surveys conducted by the following magazines:

  • Ranked 1st in quality by Floor Focus magazine in 2003, 2005, 2006, 2007, 2008, 2009, 2010, and 2013
  • Ranked 1st in quality by Floor Covering Weekly in 2008, 2009, 2010, 2011, and 2013
  • Received the Floor Covering News Award of Excellence in 2007, 2008, 2009, 2010, 2011, and 2013
  • Boa-Franc, manufacturer of Mirage floors, also received the highest honor at the Grands Prix québécois de la qualité awards in 2012. This award is on par with the Malcolm Baldrige National Quality Award in the United States.

The key success factors of our organization are unquestionably the passion of our human capital, the way we manage our technology, and the strength of our sales network. Passion, or as we call it the "Spirit" is the number one value sought in new employees, and it is this passion of our people that sets us apart from the competition. Over the years, we have developed unique expertise in all areas of our business. As our president likes to say: "Our competitors may have the same machinery, but how we use it and optimize it makes all the difference." We have developed lasting ties with our sales network by forging relationships of trust built largely on product quality, company reliability, and a series of strong values conveyed by Pierre Thabet himself.