2013 CAE Recipient Profile - Real Estate Board of Greater Vancouver

The Real Estate Board of Greater Vancouver (REBGV) has built a quality program over many years. Since 1996, we’ve sought to make quality principles and practices inherent to our corporate culture. Our quality program impacts our approach to leadership, planning, customer/client focus, people engagement, process management, suppliers/partners, and measurements and results. A disciplined approach to quality ensures we continually get better at everything we do.

We initially achieved Excellence Canada’s Canada Order of Excellence (Quality) in 2007. In 2012, we began working toward achieving the standards outlined in Excellence Canada’s Excellence Innovation and Wellness program. While we believe we have work to do to meet those standards, we are ready and excited to embrace new challenges that keep us focused on improving as an organization.

REBGV is a not-for-profit professional association that has been in continuous operation since 1919. We serve over 11,000 REALTORS® and their companies in the Greater Vancouver region of British Columbia.

We provide a variety of products and services to members (customers), including the Multiple Listing Service® (MLS®), research and statistics, education and training, professional standards and arbitration services, public and media relations, computer support, advocacy and more.

In terms of our government relations work, REBGV is a tenacious advocate on behalf of homeowners. Our influence can be seen in areas like the B.C. Government’s annual budget with respect to taxation on new homes, the Property Transfer Tax, and the Home Owner Grant, each of which help home purchasers and existing homeowners throughout B.C.

We have a history of supporting our communities through charitable and community work. For 18 years, our REALTORS Care® program has held an annual Blanket Drive that has benefitted over 200,000 people. In 2006, we implemented a Realty Watch program that helps police locate missing children or vulnerable seniors. In 2009, we implemented a REALTORS Care® Shelter Drive that annually raises funds for housing related charities. More recently, we successfully lobbied our national association to form the Canadian REALTORS Care® Foundation.

We have a history of pioneering initiatives that benefit real estate practitioners across the country. In the early 1950s, we began using the term Multiple Listing Service® (MLS®). In the 1960s, we transferred ownership of the MLS® brand to the Canadian Real Estate Association (CREA) for use by all Canadian REALTORS®.

We created one of North America’s first computerized MLS® systems in the 1970s, and shared it freely with Boards across Canada. We collaborated with the Fraser Valley, Calgary, Edmonton and Chilliwack real estate boards to pioneer a national intranet system for REALTORS®, as well as a regional MLS® system. In 2012, we launched the national MLS® Home Price Index with the Toronto, Montreal, Calgary and Fraser Valley boards, and the Canadian Real Estate Association.

Today, we’re exploring a partnership to build a customer relationship management and accounting system, with both staff and member-facing components. We’re also exploring the potential for data synergies with external organizations, and planning a data symposium to explore opportunities for innovation.

Members of our staff participate in industry-wide initiatives aimed at improvements for REALTORS® and the clients they serve. Examples include the national MLS® and Technology Council, the Canadian REALTORS Care® Foundation Board of Directors, the national MLS® Home Price Index Team, and the CREA Futures Implementation Team. This last team has the ambitious assignment of exploring and building new roads toward possible futures.

The real estate industry is a key economic driver in British Columbia. The total dollar value of residential sales transacted throughout the MLS® system in Greater Vancouver totalled $18.6 billion in 2012. During the year, 25,032 homes changed ownership in the Board’s area, generating $1.07 billion in economic spin-off activity and creating an estimated 7,125 jobs.

REBGV was honoured as 2007’s sole inductee into the Vancouver Board of Trade’s Business Hall of Fame. In 2009, REBGV was named the best professional association, and the sixth best company in the ‘Under 100 Employees’ category, in Business in Vancouver Magazine’s annual Best Companies to Work For in BC.