#ExcellenceYou Tips - Excellence is at the ‘heart’ of the matter
By: Dr. Adam Stoehr
Excellence is not about checklists. It’s not about standards. It’s not about certifications. It’s not about programs. It’s not about process maps. Excellence is about a transformation of thinking. It requires collaboration and teamwork. It requires a clear understanding of the aim of the organization at all levels. Excellence is therefore about heart, relationships, and how people (customers/employees/suppliers) treat and communicate with each other.
People sometimes ask me why Excellence Canada is involved with the subject of healthy workplace. Isn’t there a National Healthy Workplace Institute to handle that stuff? The answer is simple. You can’t have a quality organization without a proper focus on the people who work there. The people are the heart of the organization and excellence is at the heart of the matter.
- Learn about the specifics of Excellence and get certified with your Certified Excellence Professional (CEP) designation: https://www.excellence.ca/en/knowledge-centre/news/get-the-recognition-you-deserve-with-the