#ExcellenceYou Tips - Excellence is at the ‘heart’ of the matter


By: Dr. Adam Stoehr

Excellence is not about checklists. It’s not about standards. It’s not about certifications. It’s not about programs. It’s not about process maps.  Excellence is about a transformation of thinking. It requires collaboration and teamwork. It requires a clear understanding of the aim of the organization at all levels. Excellence is therefore about heart, relationships, and how people (customers/employees/suppliers) treat and communicate with each other.

People sometimes ask me why Excellence Canada is involved with the subject of healthy workplace. Isn’t there a National Healthy Workplace Institute to handle that stuff? The answer is simple. You can’t have a quality organization without a proper focus on the people who work there. The people are the heart of the organization and excellence is at the heart of the matter.

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