Excellence in... Process Improvement Tools

Excellence in... Process Improvement Tools


This 2-day course:
• Introduces process management tools and techniques to help you identify and close quality gaps in your organization

• Includes a process improvement assignment related to one of the key processes in your organization

Covers a range of topics including:
  • Excellence Canada Quality Principles 
  • Framework for Excellence 
  • Process Mapping
  • Cost of Quality 
  • Quality Gaps
  • Process Metrics 
  • Displaying Data (Pareto Chart, Run Chart, Control Chart, Performance/importance matrix, etc.) 
  • Problem Statements 
  • Decision Matrix
  • Fishbone Diagram

This award winning training course is comprised of three modules:

• Module 1 consists of a self-study workbook that teaches the basic principles and concepts of quality

• Module 2 is a full-day workshop that teaches quality tools and techniques to identify and quantify the impact of quality gaps in your organizations

• Module 3 is a full-day workshop that teaches you to apply quality tools and techniques to close quality gaps in your organization, ensure they remain closed, and are improved over time

Modules 2 and 3 are conducted over two non-consecutive days. The time in between modules is used by participants to complete the ‘Module 2 Assignment’. This assignment gives participants an opportunity to practice the skills they have learned in a real-life process in their organization.

• The Module One workbook will be emailed to you soon after you register and must be completed prior to attending Modules 2 & 3.


Course Content

  • How to define processes in which you work every day 
  • How to map your process using three levels of process mapping 
  • How to collect data that relate to your processes and use them to track improvement 
  • How to display your collected data using the appropriate graph 
  • How to write problem and project mission statements 
  • How to identify a quality gap in your organization and then, using a project storyboard with appropriate quality tools and techniques, manage the process to close the gap so that the customer's agreed requirements can be met or exceeded, the first time, every time.



Who Should Attend

  • All employees, managers, senior executives, and quality professionals responsible for increasing the effectiveness of their workgroup or entire organization. 
  • Suitable for both the public and private sectors. 
  • Any individual who would like to learn some fundamental quality tools to help drive continuous improvement.


Instructor Information

Adam  Stoehr, PhD

Adam Stoehr, PhD
Catherine  Neville

Catherine Neville