Excellence in... The Cost of Quality


Is your organization spending too much money on re-work? Is your organization losing customers? Has your organization lost market share? Does your organization have lots of recalls and service gestures? Is your organization exposed to lawsuits and legal liabilities as a result of poor products or services? If any of these things are true your organization is spending too much money on FAILURE. The way that you think about the various costs of quality can help you improve this failure focus.

This one day course will introduce you to the various costs of quality. Cost of Quality (COQ) is an excellent continuous improvement (CI) management tool.

COQ can be used effectively to identify, prioritize and then track CI projects by breaking down quality costs into the four standard categories of prevention, inspection, internal and external failure.

Quality cost data can be collected through a cost of quality assessment process. This course presents an overview of the process.

Course Content

  • How to define the COQ
  • The linkage between COQ and Quality Improvement
  • How to determine prevention and appraisal costs
  • How to determining internal & external failure
  • How to use COQ for improvement
  • A process for designing a COQ system



Who Should Attend

  • All employees, managers and excellence professionals responsible for increasing the effectiveness of their workgroup or organization
  • Suitable for both the public and private sectors



After Ability

  • Where the cost of quality fits in with conventional accounting
  • About research conducted by the University of Waterloo analysing the Cost of Quality
  • The elements and definitions of the cost of quality
  • The benefits of thinking about the Cost of Quality
  • About tools and strategies to reduce the cost of non-conformance in your workplace


Instructor Information

Adam  Stoehr, PhD

Adam Stoehr, PhD