Quest for Quality: Modules 1, 2 & 3 Pre-Recorded Webinar


Your password is good for one individual to access the units for 30 days.
 
Once you have completed all the units we will send you a certificate of completion.
 
This webinar is equivalent to the in-class course and counts towards CEP certification.
 

Module 1

  1. Download the Self-Study Manual.  
  2. When you are ready, please complete the quiz: http://surveys.excellencecan.ca/s3/qfq-m1-quiz.  


Modules 2 & 3:

  1. Download the Participant's Manual
  2. View the webinars:
 

 
Webinar Introduction: http://connectpro24581019.acrobat.com/p15648004/
 

 
Access Details:
http://connectpro24581019.acrobat.com/p30919531/
 

 
Unit 1: Introduction to the Course (00:12:55)
http://connectpro24581019.acrobat.com/p50331188/
 

 
Unit 2: Recap of Module 1 (00:26:50)
http://connectpro24581019.acrobat.com/p29728127/
 

 
Unit 3: What is a Process? (00:13:33)
http://connectpro24581019.acrobat.com/p59192074/
 

 
Unit 4: Orange Canning Factory Video
 http://connectpro24581019.acrobat.com/p76015041/
 

 
Unit 5: Process Mapping (00:28:05)
http://connectpro24581019.acrobat.com/p38974785/
 
Webinar Activity Instructions: http://connectpro24581019.acrobat.com/p86252264/
Review: http://connectpro24581019.acrobat.com/p76468534/
 

 
Unit 6: Defining Quality Gaps and the Cost of Quality (01:04:21)
http://connectpro24581019.acrobat.com/p28175569/
 

 
Unit 7: Process Metrics and Measures (00:35:51)
http://connectpro24581019.acrobat.com/p85192271/
 

 
Unit 8: Displaying Data (00:33:22)
http://connectpro24581019.acrobat.com/p31455897/
 
Webinar Activity Instructions: http://connectpro24581019.acrobat.com/p63859024/
 

 
Unit 9: Creating Problem and Project Mission Statements (00:11:06)
http://connectpro24581019.acrobat.com/p67705255/
 

 
Unit 10: Wrap Up and Assignment Overview (00:07:46)
http://connectpro24581019.acrobat.com/p87467231/
 

 
Module 2 Sign off:
http://connectpro24581019.acrobat.com/p36116250/
 

 
Unit 11: Introduction to Module 3 (00:09:57)
http://connectpro24581019.acrobat.com/p96999795/
 

 
Unit 12: Recap of Module 2 Assignment
 http://connectpro24581019.acrobat.com/p54528091/
Assignment Review 1: http://connectpro24581019.acrobat.com/p59376033/
Assignment Review 2: http://connectpro24581019.acrobat.com/p38423938/
 

 
Unit 13: Selecting a Quality Gap (00:40:00)
http://connectpro24581019.acrobat.com/p30053101/
 

 
Unit 14: Revisiting Types of Gaps and a Project Storyboard
(00:31:32)
http://connectpro24581019.acrobat.com/p95115340/
Webinar Activity Instructions: http://connectpro24581019.acrobat.com/p67719410/
 

 
Unit 15: Repair Gaps - Fishbone Diagrams (00:16:03)
http://connectpro24581019.acrobat.com/p33731066/
Instructions: http://connectpro24581019.acrobat.com/p25542790/
Activity: http://connectpro24581019.acrobat.com/p28465485/
 

 
Unit 16: Improve Gap - Process Map Analysis (00:07:24)
http://connectpro24581019.acrobat.com/p64544147/
Webinar Activity Instructions: http://connectpro24581019.acrobat.com/p19642200/
 

 
Unit 17: Design Gap - Creativity Brainstorming (00:12:48)
http://connectpro24581019.acrobat.com/p50832776/
Activity: http://connectpro24581019.acrobat.com/p90669302/ (00:12:32)
 

 
Unit 18: Wrap up and Test Overview (00:07:26)
http://connectpro24581019.acrobat.com/p20738766/
Webinar Test Instructions: http://connectpro24581019.acrobat.com/p40404276/
Download the Test: http://www.nqi.ca/webinars/Module%20Three%20Test.pdf
 

Evaluated Items that must be successfully completed before you receive your Excellence Canada certificate of completion:
 
Module 1 Quiz: http://surveys.excellencecan.ca/s3/qfq-m1-quiz 
Module 2 Assignment: Download Template
(email completed copy to adam@excellence.ca or fax to 416-251-9131)
Module 3 Test: Download
(email completed copy to adam@excellence.ca or fax to 416-251-9131)