Root Cause Analysis


Once a quality gap or a problem has been identified, we then need to uncover the cause of that gap, and analyze the risk of not closing it.

When problems arise, the most frequent response is to find the quickest and easiest solution. While finding an immediate fix for the problem may be very satisfying, taking this approach may lead to solving the same issue repeatedly. By finding and eliminating the root cause, we can prevent a reoccurrence of the problem.


This course:
  • Examines employee-friendly tools for both root cause and risk analysis that will help participants to eliminate process problems and gaps.
  • Participants will practice getting to the root cause of problem statements and calculate the risk of implementing a solution.


Course Content

  • How to define root cause analysis
  • How to use Ishikawa / fishbone diagrams
  • How to incorporate 5 why methodology
  • How to use root cause analysis to reduce risk throughout the organization
  • How to use root cause analysis to reduce firefighting
  • How to use root cause analysis to empower employees with effective analysis tools

Who Should Attend

  • Any person who needs to find the root cause of identified gaps/problems
  • Anyone who would like to understand the risk associated with leaving problems alone
  • All employees, managers and quality professionals responsible for increasing the effectiveness of their workgroup or organization
  • Suitable for both the public and private sectors
  • Any person working towards the Excellence Canada Process Management Certificate


  • Participants who take the single module will receive a certificate of participation.
  • Participants who take all 7 modules will receive Excellence Canada Certification in Process Management.

@excellencecanada on Instagram - To see training in action


Instructor Information

Adam  Stoehr, PhD

Adam Stoehr, PhD
Stephen  Davies

Stephen Davies