Canada Awards for Excellence

As the academic engine of one of the world’s top startup ecosystems, and with world-class research institutes, University of Waterloo is committed to utilizing new knowledge and ideas for the benefit of all. The Library is one of the University’s busiest physical and virtual hubs, contributing to student success and the achievement of the University’s goals through teaching, learning, research and service.

To advance excellence, staff members from all library departments were involved in a process of investigation, analysis, recommendations, communications and improvements. Changes included: defining and publishing service standards, clarifying and consolidating human resources materials, revising and documenting onboarding processes, and offering numerous training opportunities on process mapping, project management and facilitation. Additional opportunities for growth and improvement identified during certification efforts are being rolled into the Library’s multi-year planning and priorities process.