2016 CAE Recipient Profile - Ceridian HCM Canada

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Ceridian HCM Canada 

Ceridian HCM is a human capital management technology company that Makes Work Life Better™ for our customers by helping them optimize their workforce, engage their employees, reduce costs and save time. 

Ceridian’s offerings include the award-winning, cloud-based Dayforce HCM, Global Solutions and Small Business Payroll solutions provide control and visibility across HR, Benefits, Talent Management, Workforce Management and Payroll. Our total products and services suite covers the breadth of human capital management for customers across all industries and locations around the world. 

Ceridian continues to be recognized repeatedly as an industry leader for Technology and Innovation as well as our commitment and focus on Employee Engagement as a central component of our success. Our Strength is Our People. Ceridian is consistently recognized as one of the most engaged workplaces, and for the strength of our culture. We believe that when our employees are engaged, they are able to produce amazing outcomes for our customers. One example is Ceridian was awarded the Top 100 Employers in Canada award for the fourteenth consecutive year. 

The strength of Ceridian’s approach is no better reflected than in our Values. Ceridian’s “Our Way” values drive our brand promise to “Make Work Life Better.” These are not just ideals, but are demonstrably embedded in everything we do. Our visible, tangible commitment to Our Way is actively measured through both our performance management programs, as well as through direct surveying of our employee base.

Ceridian is a long standing supporter and partner of Excellence Canada with representation on its Board of Governors. Ceridian’s excellence journey with Excellence Canada began with the “Quality and Healthy Workplace” criteria in 2007. Between then and 2011, Ceridian progressed through levels 1-3 of that criteria before converting to the “Excellence, Innovation, and Wellness” standard in 2013, against which we were successfully awarded Platinum Level Certification.  

Ceridian recognizes the critical linkage amongst the Voice of the Employee, the Voice of the Customer and the Voice of the Business in being able to maintain high-levels of employee engagement. In doing so, Ceridian has structured its operations, policies and culture to support an engaged, respectful workplace that promotes collaboration, innovation, and service excellence that is centred around the Customer Experience. 

Beyond this, Ceridian also believes that ongoing success cannot be strictly audit or policy-dependent, but that it is driven through multi-level employee participation and alignment of the organization towards common goals.  To support this understanding, Ceridian uses tools and methods that seek the input of employees and empower their involvement in constantly improving Ceridian and protecting our shared interests.  This spans how they approach quality, align and cascade goals, communicate and reward, and demonstrate respect for diversity of cultures, beliefs and values.  Ceridian shares these best practices via multiple forums with its customers, partners and market communities.  

Ceridian has a deep commitment to progressive excellence, and is a founding partner of Excellence Canada. Ceridian chose to pursue the Progressive Excellence Program as it was a natural fit to this commitment and due to its ability to provide a framework for a business to grow into and reference against, rather than a rigid structure that must be conformed to. This distinction was critical as it allowed Ceridian’s approach to align with its unique culture and fundamental belief in the importance of multi-level engagement.  

Ceridian’s approach to progressive excellence borrows heavily from Lean principles, and engages front line employees in the development of robust solutions that can be delivered in rapid timelines. It uses output-based criteria to define optimization requirements and ensure that processes are aligned to deliver that output not just in discrete processes, but across the value stream. 

From our focus on Employee Engagement, Innovation, and Customer Success, continuous improvement is an integrated part of day-to-day life within Ceridian’s business. We will continue to maintain that focus on excellence and the critical connection it enables between our People, our Customers, and our objectives.