2016 CAE Recipient Profile - Résidence Wales Home


Résidence Wales Home 

Recognized as the first senior’s residence in the province of Quebec, The Résidence Wales Home was founded as a Home for the elderly Protestant folk of the Eastern Townships by an act of the Quebec National Assembly in 1921. It originated through the will of the late Horace Pettes Wales, a successful Richmond merchant who died in 1918. Mr. Wales bequeathed his legacy, including his farm of 162 acres for the purpose of founding a retirement home for the English population. On March 17th, 1922 the first resident, Mr. Chas Mackie, moved into the Wales Home. The original building was built to accommodate 41 residents. Currently, our facility can accommodate up to 200 seniors. 

The Résidence Wales home is a non-profit private organization which provides a home with a continuum of care for seniors, based on the needs of the community. We are committed to respecting the dignity of all seniors by providing them with a clean, safe and secure homelike environment which promotes independence, friendship and comfort for its residents and provides a welcoming atmosphere for their friends and families. The Résidence Wales Home accomplishes its mission with a valuable team of skilled employees, volunteers, other health care providers and community partners. 

Since The Résidence Wales Home was awarded an Honorable Mention of the Grand Prix québécois de la qualité for a not for profit organization, we continue to strive for EXCELLENCE. In December 2015, we renovated and re-opened “The Mitchell Wing”. The new wing’s enhanced services are tailored to meet the needs and expectations of an autonomous clientele. Three large suites, a Chapel, kitchenette and a laundry room provide residents with all the comforts of home within a safe and secure environment. The Mitchell Wing also houses a Wellness Room which provides an area designed to help reduce stress and improve wellness of residents, family members and employees. This best practice gathers in one room several elements conducive to a peaceful regenerating retreat, including a virtual aquarium (sea life), massage chairs, aroma and light therapy, yoga mats and a Zen mural. 

Two existing bathrooms were transformed into two large shower rooms. These shower rooms were professionally designed to ensure safety, sanitation, and ease of access for seniors, therefore promoting their security and independence.

In 2015, the Résidence Wales Home became a member of Planetree Quebec. Planetree is an international not-for-profit organization that provides education and information in a collaborative community of healthcare organizations, facilitating efforts to create patient centered care in healing environments. Becoming a member allows our team to learn and implement best practices, as well as it promotes staff engagement. Currently we are working towards achieving an international Planetree designation. 

On April 5 and 6, 2016 our facility was visited by the Ordre des infirmières et infirmiers auxiliaires du Québec (OIIAQ). Their report was favorable and minor recommendations have been implemented. The nursing department continues to focus on the prevention of infections and quality of life to ensure we are protecting patients, visitors and all staff members as well as providing a homelike environment. Our residents do not live in our workplace; we work in their home. 

On April 1, 2016, the Chambre de commerce de Sherbrooke gathered the 140 winners of the Gala Reconnaissance Estrie since 1986 – among them, the Résidence Wales Home who took first place in 2013. At this 30th Gala Reconnaissance Estrie Un élan vers le futur, the Résidence Wales Home received the prestigious Performance and Outreach Award.  

The Résidence Wales Home is preparing for the future and taking Wellness to a whole new level. A 13 000 square-foot expansion is just the first in a series of plans to increase services for residents, and prepare for the next generation.  A front-of-house expansion has been designed to enhance health, healing and well-being for our residents, employees, community friends and our environment. Construction will begin in the fall of 2016. Wellness as an overall theme will benefit residents and staff while incorporating new resident and staff lounges, therapy facilities, a day program centre, an aquatics facility, and a new handicapped accessible main entrance. New materials management will improve operations by enabling more favourable purchasing and handling of materials as well as superior waste management. An expansion to our current dining room facilities will enable the re-assignment of staff lunch room and lounge areas as well as enabling the offer of a private visiting family dining space. The expansion will also allow our organization to centralize the administration and will include meeting rooms and staff training facilities while improving the availability of space for resident activity. 

With the strength of our past, the expertise of our staff, and the support of our community, we will continue to strengthen our performance in all aspects of care and services to our aging population.