Business Fundamentals


Candidates choose a minimum of 10 appropriate modules from the list of 48.

48 modules to sharpen your business and interpersonal skills with our full range of courses on leadership, communication, management, sales and personal success, including:

  • Leading Effective Meetings
  • Applying Leadership Basics
  • Building Strong Customer Relationships
  • Recognizing Employee Performance
  • Managing Stress
  • Leading Effective Teams
  • Dealing with Difficult Customers
  • Becoming an Effective Team Member
  • Conflict Intervention
  • Basics of Effective Communication
  • Providing Effective Feedback
  • Discharging Employees
  • Conducting Performance Reviews
  • Recognizing and Managing Anger
  • Solving Problems as a Team
  • Recognizing and Avoiding Burnout
  • Preventing Sexual Harassment for Employees
  • Interviewing Skills for Job Candidates
  • Achieving Personal Goals
  • Financial Basics for Non-Financial Managers
  • Setting Performance Goals and Expectations
  • Delegating
  • Time Management
  • Basics of Effective Selling
  • Intercultural Business Etiquette
  • Understanding and Using Contracts
  • Qualifying Sales Prospects
  • Interviewing Job Candidates
  • Managing a Virtual Office
  • Creating an Effective Sales Team
  • Telephone Sales Skills
  • Mastering Cold Calls
  • Closing the Sale
  • Negotiating for the Sales Professional
  • Valuing Diversity
  • Dealing with Violence in the Workplace
  • Managing Projects
  • Internet Basics
  • Managing Your 401(K)
  • Balancing Work and Family
  • Succeeding as a Supervisor
  • Disciplining and Redirecting Employees
  • Preventing Sexual Harassment for Leaders
  • Presentation Skills
  • Motivating Employees
  • Managing Change
  • Developing a Strategic Plan
  • Creating a Strong Leadership Team