Customer Service


Increase sales with increased customer service. Learn to create and maintain valuable customer relationships, create winning first impressions, overcome barriers, diffuse tensions, improve telephone skills, communication styles and sales processes.

Modules:
• Providing Service Excellence
• Creating Valuable Customer Relationships
• Telephone Skills
• Creating Winning First Impressions
• Helping and Keeping Clients
• Diffusing Tense Situations
• Body Language On and Off the Phone
• Practice Active Listening
• Providing Quality Service
• Communication Styles
• Essential Multicultural Communication
• Introduction to the Sales Process