Management & Supervisory Skills


Improve your management skills through the courses offered in this program. Learn about effective written and verbal communication, presentation skills, management and leadership, problem-solving and decision-making techniques, and proven project management methods.

Modules:

  • Basic Conflict Management
  • Cross-Cultural Communications
  • Effective Delegation
  • Effective Meetings
  • Goal Strategies
  • Improving Personal Productivity
  • Personal Leadership Power
  • Refresher on Quality Management
  • Organizing Project Management
  • The Nature of Project Management
  • The Project Mission & Stakeholders
  • Solving Workplace Problems
  • The Five Steps of Problem Solving
  • Understanding the Work Process
  • Basic Telephone Techniques
  • Business Reports and Proposals
  • Business Writing I: Preparation
  • Business Writing II: Organization
  • Communication Skills at Work
  • Delivering Negative Messages
  • Improve Your Speaking Skills
  • Interpersonal Communications
  • Non-Verbal Communication
  • Organizing and Presenting Reports
  • Persuasion and Sales Messages
  • Proactive Communication Models
  • Reactive Communication Models
  • Team Communication
  • Writing Letters, Memos, and E-Mails