Quality Customer Service

Quality service is the key to success in any field. Increase the pride and professionalism of every person in your organization through mastery of the Quality Service philosophy. This five part series, developed by a world leader in customer service, focuses on new ways to deliver quality customer service. Designed for financial, office and professional environments.
• Introduction (with Video)
• Understanding Why People Do What They Do (with Video)
• Feelings: Customer Care - Part One (with Video)
• Understanding the Effects of Positive and Negative Communications (with Video)
• Feelings: Customer Care - Part Two (with Video)
• The Art of Satisfying Customers (with Video)