Training & Consulting Testimonials

I had the pleasure of working closely with Catherine Neville during the period from 2008-2013 when she served as our consultant from Excellence Canada and I was the lead hand guiding York Children's Aid Society to success in achieving certification in Levels One and Two of Quality and the Healthy Workplace. Ms. Neville combines an excellent knowledge base and focus on quality improvement with an equally strong understanding of organizational and individual workplace psychology, particularly related to change management. She was always supportive, upbeat, and encouraging, and provided great tips in how to motivate and encourage all staff to join in the journey of change towards excellence.

Bonita Majonis, BSc, MSW, Retired, Director of Research and Outcome Measurement, York Region Children's Aid Society - 2013


I have had the pleasure to work with Catherine Neville over the last 3 years in both business and personal situations. Through Excellence Canada (NQI PEP), she has provided the necessary training and guidance to help us create a culture of excellence and continuous improvement through best practices. With Catherine’s drive, determination and her vast knowledge around Quality, Mental Health and Healthy Workplaces she has become a valuable mentor and coach for us.

Kimberley Paul, Office Manager, CMA Ontario - 2013


I was an original member of CMA Canada’s Quality Steering Committee and then later the Director of Quality during our eight year journey to organizational excellence. In the early days of the quality journey, we were new to Excellence Canada’s progressive excellence criteria, and as a not-for-profit organization with a small staff, had few resources to apply to the work needed. We were therefore extremely fortunate to be referred early on to Catherine Neville with the result that our organization benefitted over the ensuing years from Catherine Neville’s extraordinary leadership, mentoring, guidance and teaching. Catherine not only educated our team, but our entire staff on quality, innovation, process, healthy workplace and so much more. Catherine showed our organization not only how to implement an excellence criteria and change our processes, but helped us develop our holistic approach to organizational excellence. We actually changed our culture and Catherine’s guidance was a key part of that transformation. In 2011, CMA Canada attained the Gold Trophy and Level 4 certification in Excellence Canada’s Progressive Excellence Program – I can think of no better accolade for Catherine Neville’s work with our organization!

Lianne M. Thompson, BA, Principal / Directrice de projets, Strategic Communications, Branding & Public Affairs / Communications stratégiques, valorisation de la marque et affaires publiques - 2013


Catherine Neville is a world class practitioner of excellence and continuous improvement. She has seen what excellence looks like up close and personal all around the world and is a subject matter expert in the areas of quality, innovation, wellness and organizational performance. With her depth of experience, expertise and knowledge you will not find a better guide to assist you if you choose to pursue the path of organizational improvement. As coach, consultant and facilitator, she will provide tremendous value to any organization serious about striving to continuously improve.

Mark Henderson, EVP, Asset Management & COO, PowerStream Inc. - 2013


The assistance that we received from Excellence Canada in reviewing our drafts prior to submission was invaluable, and made a world of difference! I would recommend this type of consultation to all organizations preparing for Level 4 (certification in Excellence, Innovation and Wellness).

Ben Lemire, Business Analysts, Ceridian Canada - 2013