Introduction to Process Mapping Pre-Recorded Webinar

Your password is good for one individual to access the units for 30 days.
For CEP candidates, your password is good for one (1) year.
This webinar is equivalent to the in-class course and counts towards CEP certification.
Download the Participant's Manual here.
Access Details:

Unit 1: Introduction to the Course (00:12:15)

Unit 2: What is a Process? (00:16:06)
- Thinking about Customer

Unit 3: Key Process (00:10:46)

Unit 4: Why Manage Processes? (00:08:40)

Unit 5: Orange Canning Factory Video

Unit 6: Process Mapping (00:34:06)

Unit 8:Review of Mapping Exercise (00:08:30)

Paper Airplane Part Two:
Paper Airplane Review:

Unit 9: Process Mapping for Improvement (00:18:00)

Unit 10 - Facilitating Process Mapping (00:18:12)

Unit 11 - 8 Balls R Us Role Play Exercise (00:27:33)
Introduce the Case:
Download of Completed Activity Process Map

Unit 12 - Analyzing Process Maps (00:08:36)
Analyze 8 Ball Case Study:

Unit 13 - Wrap Up/Review (00:17:13)

 Linkage to Excellence Canada Criteria and PEP (00:15:32)