Measuring Customer/Stakeholder Satisfaction Pre-Recorded Webinar

Your password is good for one individual to access the units for 30 days.


For CEP candidates, your password is good for one (1) year. 


This webinar is equivalent to the in-class course and counts towards CEP certification.


Download the Participant's Manual here. 



Unit 1: (02:38:58)



Unit 2: (01:21:40)


Unit 3: