Canada Awards for Excellence

Recipient Profile

Canadian Forces Housing Agency

2019 Platinum Recipient
Excellence, Innovation and Wellness®

The Canadian Forces Housing Agency (CFHA) manages the Department of National Defence housing portfolio and provides accommodation services to Canadian Armed Forces members and their families. CFHA excels at providing outstanding customer service at 27 sites across Canada and manages over 11,000 residential housing units.

Over the past 20 years, CFHA has worked hard to earn its reputation for exceptional customer service, professionalism, and passion in improving the quality of life of families living in military housing. A sustained focus on continuous improvement has been achieved through the implementation of Excellence Canada’s organizational excellence certification program, with drivers of excellence that are well aligned with the Government of Canada’s priorities of excellence, innovation, efficient service delivery, and healthy workplaces.

Public Service, Housing

Ottawa, ON

285 Employees

We strive to accommodate CAF families with tailored housing solutions to meet individual lifestyle needs. We offer single, semi-detached, row, apartments, and barrier-free accessible houses.

“Seeking perfection is not the goal. I want us to continue to build a culture of continual improvement. I want us to make our Agency an employer of choice and a recognized leader in housing solutions ”for CAF members and their families.”

David Thompson, Chief Executive Officer, Canadian Forces Housing Agency

Previous Awards

Excellence, Innovation and Wellness® – Gold, 2016; Silver, 2014

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