ON-DEMAND TRAINING
Achieve excellence on your schedule with our flexible Individual Training programs! Register at your convenience, dive into engaging course materials, and complete them at your own pace. Upon completion, proudly earn your certificate to showcase your new skills and expertise. Empower your growth, on your time—start your journey to success today!
COURSE OFFERINGS
Accessibility for Ontarians with Disabilities Act- AODA Compliance
This online compliance training covers the Ontario Human Rights Code (OHRC) and AODA, workplace accessibility standards, customer service best practices, and practical skills to support individuals with disabilities.
Diversity, Sensitivity and Inclusion TrainingÂ
This comprehensive and sensitive training program equips individuals to understand what true diversity, equity, and inclusion mean and how to transform their knowledge into actionable and impactful change.
Best Practices in Process Management
Process Management Impact Assignment is an independent project where you will apply the tools acquired throughout the online modules to make an real improvement impact in your organization.
Leading with Respect: Building Civility in the WorkplaceÂ
Leading with Respect’s transformative approach builds self-awareness, attunement to others, self-management and professionalism. Leaders who have taken this program feel equipped to positively engage employees, solve problems and motivate teams.
Ontario Compliance Package for LeadersÂ
This course teaches what is required of organizations and people in Ontario when it comes to harassment, sexual harassment and violence in the workplace, the establishment of an inclusive environment under AODA legislation, and training for OHSA employer and supervisor awareness
Ontario Compliance Package for Employees
This course teaches what is required of employees in Ontario when it comes to harassment, sexual harassment and violence in the workplace and the establishment of an inclusive environment under AODA legislation.Â
OHSA: Violence & Harassment Training in the Workplace for EmployeesÂ
The Occupational Health and Safety Act (OHSA) has been amended to expand the definition of harassment (Bill 132) and increase the responsibilities of employers to ensure psychological health and safety to employees regarding harassment and sexual harassment.
OHSA: Violence & Harassment Training in the Workplace for LeadersÂ
Leaders have serious new responsibilities under the legislation. Leaders will learn about the new legislation and understand their expanded responsibilities and the obligations should an employee report harassment.Â
OHSA: Health & Safety Awareness Training for WorkersÂ
The Occupational Health and Safety Act (OHSA) requires Ontario employers to provide all their workers with training on how to ensure physical safety in their workplace.Â
OHSA: Health & Safety Awareness Training for Supervisors and EmployersÂ
This course outlines what Employers are required to do in order to ensure a physically safe and healthy workplace. Supervisors/Leaders are trained on how to implement these mandated requirements with the staff who report to them.
Conducting Organizational Assessments
Organizational Excellence Assessment is a methodology to assess how an organization’s (or department’s) management systems compare against any Excellence Canada Standard.
Current State Process MappingÂ
Current State Process Mapping teaches employees to map existing processes, creating a clear ‘as-is’ picture to improve efficiency and outcomes for all.
Desired and Future State
Process Mapping
This course guides employees in visually mapping workflows to drive improvements in productivity, elevate customer satisfaction, and enhance overall employee satisfaction.
Displaying Data and
Decision MakingÂ
This  course focuses on process improvement tools, enabling participants to better understand workflows, easily identify gaps, and prioritize critical improvements for faster results.
Employee Happiness
– Maximizing Engagement, Satisfaction & Morale
This course explores how happiness, engagement, and morale impact success, offering strategies to enhance retention, productivity, creativity, revenue, and customer satisfaction
Excellence Essentials
Excellence is a key discipline for any organization, but knowing where to begin can be challenging. Excellence Essentials provides a clear starting point, helping employees grasp the fundamentals and unlock its benefits.
How to Deliver an Effective Presentation
Sometimes great data, news, or updates go unnoticed. This session provides simple structure and delivery techniques based on brain research to effectively convey your message and engage your audience.
Improving the Customer Experience
Improving the Customer Experience is a half-day workshop that teaches participants the basic foundations and tenets of how to measure the customer experience and plan for success.
Introduction to Process Improvement
This course focuses on moving from reaction-based to prevention-focused management, providing best practices for achieving long-term success through strategic process improvements.
Leading Change ManagementÂ
Change leadership guides organizations through transitions to a future state, focusing on supporting individuals to adopt change and achieve success.
Measuring Key Processes and the Customer Experience
This course is designed to help participants determine the appropriate frequency of measurement and outline the most common ways to collect process improvement data.
Cybersecurity Foundations: Protecting your Digital AssetsÂ
This interactive eLearning course covers cybersecurity basics, best practices, and risk management through real-world case studies
Building Strategic Relationships with Partners and SuppliersÂ
