What People are Saying
We could go on and on about Excellence Canada, but sometimes it’s best to let our clients do the talking.
Excellence Canada provides us with a structure and framework that promotes ongoing improvement, measurement of our progress and verification of our results. Being compared to organizations in industries beyond healthcare gives us a broader view of how our systems, practices and protocols align in relation to quality and safety for our staff, clients and our broader organization. At SE Health, our engagement in the certification process enables us to realize our strengths, share our successes and refine what we do in an impactful, meaningful and progressive way.
Farah Ismail, SE Health
Our partnership with Excellence Canada, including the use of Excellence Canada’s EIW® Standard to enable our “Journey to Excellence,” has been, and continues to be, hugely beneficial. When we started our journey in 2016, the first benefit was the simplest: we acknowledged that we had weaknesses that we needed to address, and we made a commitment to do so. Since then, the journey has provided us with structure and support as we seek to improve. Because of this commitment, we have tools and consistent approaches that help everyone do their work more effectively and result in better end products. We have worked together through this journey. We are connected and supported. No one has to “figure it out” on their own – there is expertise and support for all of us. The Journey to Excellence and our partnership with Excellence Canada has also given a wide variety of employees access to training, events, and opportunities to collaborate with other organizations. This has inspired and empowered them, and our organizational culture has evolved as a result. People know that continual improvement is within their control and that they can make a difference through their own actions. And they take the initiative to do so. Finally, the Journey to Excellence has given us a new language through which we can consider our work. We can question our level of success and strive to do better because we can see and acknowledge where we are falling short and build from it. Where we might have asked “why aren’t clients using our products?” now we can question how well we know our clients and whether we’ve used the right approach to define their needs and then innovate and collaborate on product development. Because of the journey, people have strengthened their commitment to improving our organization. This has created an atmosphere where we take initiative, strive to be better, and help each other to get there.
Excellence Canada’s framework promotes a sound, holistic approach that examines people, leadership, customers, planning and processes – all of which are critical as organizations strive for excellence in everything they do. At SE Health, we appreciate the extraordinary learning opportunity from this framework and we are grateful for the chance to celebrate our successes; to recognize our strengths through the process and to share these successes with our organization and beyond. We remain excited at building on Excellence Canada’s feedback and results to continue developing quality initiatives and programs in new and innovative ways.
Mary Lou Ackerman, SE Health