by Niki Marusic | Jan 31, 2019
Welcome to How to Deliver an Effective Presentation Sometimes we have amazing data to share, and no one cares. Sometimes we have great news to present about our progress, and no one is listening. Sometimes we have the most interesting update, and it goes over people’s...
by Niki Marusic | Jan 18, 2019
Welcome to Desired and Future State Process Mapping A “desired” state map describes a new process or changes to be made in an existing process and helps to manage the operation of a process by defining the requirements, steps, measures, and contingencies...
by Niki Marusic | Jul 26, 2018
Welcome to Introduction to Process Improvement This course will teach you how to design or re-design a current-state process to eliminate the non-value adding events and produce a process that reflects how a product or service should be produced. Getting Started The...
by Niki Marusic | Jul 26, 2018
Welcome to Measuring Key Processes and the Customer Experience (formerly Measuring Key Processes and Establishing Key Indicators) In this course you will learn how to measure and analyze processes and establish key performance indicators (KPIs). These measures and...
by Niki Marusic | Jul 26, 2018
Welcome to Displaying Data and Decision Making(formerly Advanced Process and Data Analysis Tools) In this course, you will discover how to collect data as it relates to your work processes*,and how to display the collected data using the appropriate graphs and/or...
