by Michael Krone | Jan 31, 2022
Welcome to Strategic Planning and Execution A strategic plan starts with the vision and ends with the scheduled implementation plan. This course will outline practical tools, concepts and techniques to make planning as strategic as possible. Getting Started The online...
by Michael Krone | Mar 22, 2021
Welcome to Current State Process Mapping This course will teach you how to create process maps in varying levels of detail to provide a visual way to understand, analyze, and improve upon a current method of working. Getting Started The online course is for individual...
by Michael Krone | Jan 27, 2021
Welcome to Root Cause Analysis October 7, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time: October 7, 2021 | 1:00 PM – 4:30 PM ET Course Description: This course examines the systematic process for identifying the “root cause” of...
by Michael Krone | Jan 27, 2021
Welcome to Measuring Key Processes and the Customer Experience September 9, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time:September 9, 2021 | 1:00 PM to 4:30 PM ET Course Description: This course will provide you with an understanding of how to measure...
by Michael Krone | Jan 27, 2021
Welcome to How to Deliver an Effective Presentation August 12, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time: August 12, 2021 |1:00 PM – 4:30 PM ET Course Description:Sometimes we have amazing data to share, and no one cares. Sometimes we have...
