Certificate in process management
Learn. Engage. Accelerate.
This program gives you the skills you need to manage processes effectively by aligning your processes to your organization’s strategic goals, designing and implementing process architectures, and establishing process measurement systems.
The Certificate in Process Management program focuses on the Process driver of the Excellence, Innovation, and Wellness® Standard. Participants will learn to identify, map, analyze, measure, improve and optimize the processes that are strategically important to their organization.
Upon completion of this certificate program, participants will be able to:
- Create a graphical representation showing the steps, activities and decisions involved in a process, at three-levels of detail (process maps)
- Analyze process maps for improvement opportunities
- Rectify and close quality gaps using root cause analysis
- Effectively use process tracking tools and flow charts
- Understand customer requirements and how these needs will be met by the organization
- Measure and improve the customer experience using Customer Journey Mapping
The certificate will benefit process improvement specialists, customer service managers and supervisors, business analysts, project and process managers.
This certificate program focuses on the Process driver of the Excellence, Innovation, and Wellness® Standard. Participants will learn to identify, map, analyze, measure, improve, and optimize the processes that are strategically important to their organization.
This certificate will benefit process improvement specialists, customer service managers and supervisors, business analysts, project and process managers.
To achieve your certification, you must successfully complete, within your official timespan, the published certificate curricula from the year you registered in the certificate program. In some circumstances, certificate requirements may change, resulting in courses no longer being available. In such cases, Course Substitutions may be requested.
The Certificate in Process Management is built on theme-based learning to create a highly engaging experience. You will be equipped with the relevant knowledge needed to deal with complex problems at your organization. You will also gain insight from the expertise and shared experiences of an elite network of peers.
During the program, candidates will complete 7 modules that relate to the Process driver of the Excellence, Innovation and Wellness® Standard.
MGMT101 | PROC201 | PROC 103 | RCA 204 | PRO301 | PROC402 | BP210
Dr. Adam Stoehr
VP Educational Services
Adam Stoehr has overall responsibility for Excellence Canada’s educational services, including the development and deployment of training and certification. He is one of Excellence Canada’s primary facilitators and speakers. He researches and typically speaks about strategy, employee happiness, organizational excellence, customer experience, leadership, process improvement and all forms of quality management.
Adam has delivered talks for more than 25,000 adults and has conducted more than 20 Canada Awards for Excellence award verifications since 2000.
$1,595 for individuals
Contact us for corporate training pricing.
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Excellence Canada Virtual Training is Improving Knowledge and Confidence Using Process Tools
Read this enlightening White Paper by Dr. Adam Stoehr for more information
Date
Location
Time
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On-Demand
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Courses
Introduction to Process Improvement
Current State Process Mapping
Measuring Key Processes and the Customer Experience
Root Cause Analysis
Desired State Process Mapping
Displaying Data and Decision Making
Best Practices in Process Management
What our clients are saying…
The Excellence Canada training has provided a practical tool kit and solid platform from which to prompt strategic change with my organization.
I really enjoyed the new “webinar” approach to the courses I was able to take. I learned at my own pace and on my own time. The information was clear and the material was easy to reference in the books that accompany the coursesion.
After doing the webinars, I honestly have the feeling that this media is as good as the in class course, meaning that I learned as well by Webinar than being in class.
Getting Started
Advance Your Career
Begin your certification today. Reach out to our Program Manager for assistance.
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Call For Inquiry
(416) 251 – 7600