by Niki Marusic | Jan 18, 2019
Welcome to Desired and Future State Process Mapping A “desired” state map describes a new process or changes to be made in an existing process and helps to manage the operation of a process by defining the requirements, steps, measures, and contingencies...
by Niki Marusic | Jul 26, 2018
Welcome to Introduction to Process Improvement This course will teach you how to design or re-design a current-state process to eliminate the non-value adding events and produce a process that reflects how a product or service should be produced. Getting Started The...
by Niki Marusic | Jul 26, 2018
Welcome to Improving the Customer Experience (formerly Measuring the Customer Experience) This course will provide you with an understanding of how to measure the customer experience. We will look at who the customer is for your organization and how we identify them....
by Niki Marusic | Jul 26, 2018
Welcome to Best Practices in Process Management Process Management Impact Assignment is an independent project where you will apply the tools acquired throughout the online modules to make an real improvement impact in your organization. In this exercise, you will...
by Niki Marusic | Jul 26, 2018
Welcome to Employee Happiness – Maximizing Engagement, Satisfaction and Morale It is only natural to believe that employee happiness is contingent on success, but thisbelief is actually backwards. It is not that success makes employees happy, but ratherthat...
