by Niki Marusic | Jan 18, 2019
Welcome to Desired and Future State Process Mapping A “desired” state map describes a new process or changes to be made in an existing process and helps to manage the operation of a process by defining the requirements, steps, measures, and contingencies...
by Niki Marusic | Jul 26, 2018
Welcome to Best Practices in Process Management Process Management Impact Assignment is an independent project where you will apply the tools acquired throughout the online modules to make an real improvement impact in your organization. In this exercise, you will...
by Niki Marusic | Jul 26, 2018
Welcome to Measuring Key Processes and the Customer Experience (formerly Measuring Key Processes and Establishing Key Indicators) In this course you will learn how to measure and analyze processes and establish key performance indicators (KPIs). These measures and...
by Niki Marusic | Jul 26, 2018
Welcome to Displaying Data and Decision Making(formerly Advanced Process and Data Analysis Tools) In this course, you will discover how to collect data as it relates to your work processes*,and how to display the collected data using the appropriate graphs and/or...
by Niki Marusic | Jul 22, 2018
Welcome to Root Cause Analysis This course examines the systematic process for identifying the “root cause” of a problem or event and explores various approaches for responding to them. You will learn how to effectively create a problem statement and use...
