by Michael Krone | Mar 22, 2021
Welcome to Current State Process Mapping This course will teach you how to create process maps in varying levels of detail to provide a visual way to understand, analyze, and improve upon a current method of working. Getting Started The online course is for individual...
by Michael Krone | Jan 27, 2021
Welcome to Root Cause Analysis October 7, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time: October 7, 2021 | 1:00 PM – 4:30 PM ET Course Description: This course examines the systematic process for identifying the “root cause” of...
by Michael Krone | Jan 27, 2021
Welcome to Measuring Key Processes and the Customer Experience September 9, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time:September 9, 2021 | 1:00 PM to 4:30 PM ET Course Description: This course will provide you with an understanding of how to measure...
by Michael Krone | Jan 27, 2021
Welcome to How to Deliver an Effective Presentation August 12, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time: August 12, 2021 |1:00 PM – 4:30 PM ET Course Description:Sometimes we have amazing data to share, and no one cares. Sometimes we have...
by Michael Krone | Jan 27, 2021
Welcome to Employee Happiness – Maximizing Engagement, Satisfaction and Morale July 8, 2021 (1:00 PM to 4:30 PM EST) Getting Started Date Time: July 8, 2021 | 1:00 PM to 4:30 PM EST Course Description:It is only natural to believe that employee happiness...
