by Michael Krone | Aug 11, 2020
Welcome to Master Certificate Program in the Management of Workplace Mental Health and Psychological Safety This 10-part Master Certificate Program is developed by leading psychologists and mental health professionals so you know you are receiving the most up to date...
by Niki Marusic | Aug 11, 2020
Welcome to Desired and Future State Process Mapping December 15, 2020 (1:00 PM to 3:00 PM EDT) Getting Started Date Time: December 15, 2020 |1:00 PM – 3:00 PM EDT Course Description: A “desired” state map describes a new process or changes to...
by Niki Marusic | Aug 11, 2020
Welcome to Root Cause Analysis November 19, 2020 (1:00 PM to 3:00 PM EDT) Getting Started Date Time: November 19, 2020 | 1:00 PM – 3:00 PM EDT Course Description: This course examines the systematic process for identifying the “root cause” of...
by Niki Marusic | Apr 16, 2020
Welcome to Employee Happiness – Maximizing Engagement, Satisfaction and Morale June 9, 2020 (1:00 PM to 3:00 PM EDT) Getting Started Date Time: June 9, 2020 | 1:00 PM to 3:00 PM EDT Course Description:It is only natural to believe that employee happiness...
by Niki Marusic | Mar 1, 2020
Welcome to Excellence Essentials In this course we will discuss what is excellence is and introduce you to the Principles of Excellence and drivers of Canada’s integrated quality management framework—Excellence, Innovation and Wellness®. You will also complete a...
by Niki Marusic | Mar 26, 2019
LifePlan™ Innovation is the process of translating an idea into a new product, service, or process that creates value. In this course you will use a self- assessment tool to measure your organization’s current approach to innovation and implement new...
by Niki Marusic | Mar 25, 2019
Leading Change Management Change leadership is the practice of applying a structured approach to transitioning an organization to a future state to achieve expected benefits. In this course you will recognize the important role that people play in making change and...
by Niki Marusic | Feb 11, 2019
Strategies for Fostering Innovation at Work Innovation is the process of translating an idea into a new product, service, or process that creates value. In this course you will use a self- assessment tool to measure your organization’s current approach to...
by Niki Marusic | Jan 31, 2019
Welcome to How to Deliver an Effective Presentation Sometimes we have amazing data to share, and no one cares. Sometimes we have great news to present about our progress, and no one is listening. Sometimes we have the most interesting update, and it goes over people’s...
by Niki Marusic | Jan 18, 2019
Welcome to Desired and Future State Process Mapping A “desired” state map describes a new process or changes to be made in an existing process and helps to manage the operation of a process by defining the requirements, steps, measures, and contingencies...
by Niki Marusic | Jul 26, 2018
Welcome to Introduction to Process Improvement This course will teach you how to design or re-design a current-state process to eliminate the non-value adding events and produce a process that reflects how a product or service should be produced. Getting Started The...
by Niki Marusic | Jul 26, 2018
Welcome to Improving the Customer Experience (formerly Measuring the Customer Experience) This course will provide you with an understanding of how to measure the customer experience. We will look at who the customer is for your organization and how we identify them....
by Niki Marusic | Jul 26, 2018
Welcome to Best Practices in Process Management Process Management Impact Assignment is an independent project where you will apply the tools acquired throughout the online modules to make an real improvement impact in your organization. In this exercise, you will...
by Niki Marusic | Jul 26, 2018
Welcome to Employee Happiness – Maximizing Engagement, Satisfaction and Morale It is only natural to believe that employee happiness is contingent on success, but thisbelief is actually backwards. It is not that success makes employees happy, but ratherthat...
by Niki Marusic | Jul 26, 2018
Welcome to Strategies for Employee Recognition and Involvement Strategies for Employee Recognition and Involvement is a course that teaches employees the value of employee involvement across the organization. You will learn how employee involvement is the first step...
by Niki Marusic | Jul 26, 2018
Welcome to Building Strategic Relationships with Partners and Suppliers The course will focus on the fundamentals of stakeholder relationships and will show you that the term ‘stakeholder’ refers to a person, group or organization that has a direct or indirect stake...
by Niki Marusic | Jul 26, 2018
Welcome to Measuring Key Processes and the Customer Experience (formerly Measuring Key Processes and Establishing Key Indicators) In this course you will learn how to measure and analyze processes and establish key performance indicators (KPIs). These measures and...
by Niki Marusic | Jul 26, 2018
Welcome to Displaying Data and Decision Making(formerly Advanced Process and Data Analysis Tools) In this course, you will discover how to collect data as it relates to your work processes*,and how to display the collected data using the appropriate graphs and/or...
by Niki Marusic | Jul 22, 2018
Welcome to Root Cause Analysis This course examines the systematic process for identifying the “root cause” of a problem or event and explores various approaches for responding to them. You will learn how to effectively create a problem statement and use...
