by Michael Krone | Mar 24, 2021
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by Michael Krone | Mar 22, 2021
Welcome to Current State Process Mapping This course will teach you how to create process maps in varying levels of detail to provide a visual way to understand, analyze, and improve upon a current method of working. Getting Started The online course is for individual...
by Michael Krone | Mar 4, 2021
Welcome to the COVID19 Care Kit COVID is harshly impacting every aspect of our lives: mental health, relationships, physical wellness and family. We’ve put together an amazing 12 course package of courses to help you through these next few months. Getting Started The...
by Michael Krone | Feb 8, 2021
Welcome to Displaying Data and Decision Making December 9, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time:December 9, 2021 |1:00 PM – 4:30 PM ET Course Description:In this course, you will discover how to collect data as it relates to your work...
by Michael Krone | Jan 27, 2021
Welcome to Displaying Data and Decision Making December 9, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time:December 9, 2021 |1:00 PM – 4:30 PM ET Course Description:In this course, you will discover how to collect data as it relates to your work...
by Michael Krone | Jan 27, 2021
Welcome to Desired and Future State Process Mapping November 18, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time:November 18, 2021 |1:00 PM – 4:30 PM ET Course Description: A “desired” state map describes a new process or changes to be...
by Michael Krone | Jan 27, 2021
Welcome to Root Cause Analysis October 7, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time:October 7, 2021 | 1:00 PM – 4:30 PM ET Course Description: This course examines the systematic process for identifying the “root cause” of a...
by Michael Krone | Jan 27, 2021
Welcome to Measuring Key Processes and the Customer Experience September 9, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time:September 9, 2021 | 1:00 PM to 4:30 PM ET Course Description: This course will provide you with an understanding of how to measure...
by Michael Krone | Jan 27, 2021
Welcome to How to Deliver an Effective Presentation August 12, 2021 (1:00 PM to 4:30 PM ET) Getting Started Date Time: August 12, 2021 |1:00 PM – 4:30 PM ET Course Description:Sometimes we have amazing data to share, and no one cares. Sometimes we have...
by Michael Krone | Jan 27, 2021
Welcome to Employee Happiness – Maximizing Engagement, Satisfaction and Morale July 8, 2021 (1:00 PM to 4:30 PM EST) Getting Started Date Time: July 8, 2021 | 1:00 PM to 4:30 PM EST Course Description:It is only natural to believe that employee happiness...
by Michael Krone | Jan 27, 2021
Welcome to Current State Process Mapping June 10, 2021 (1:00 PM to 4:30 PM EST) Getting Started Date Time: June 10, 2021 | 1:00 PM – 4:30 PM EST Course Description: This course will teach you how to create process maps in varying levels of detail...
by Michael Krone | Jan 27, 2021
Welcome to Introduction to Process Improvement May 6, 2021 (1:00 PM to 4:30 PM EST) Getting Started Date Time: May 6, 2021 1:00 PM – 4:30 PM EST Course Description: This course will teach you how to design or re-design a current-state process to eliminate...
by Niki Marusic | Aug 11, 2020
Welcome to Displaying Data and Decision Making January 14, 2020 (1:00 PM to 3:00 PM EDT) Getting Started Date Time:January 14, 2020 |1:00 PM – 3:00 PM EDT Course Description:In this course, you will discover how to collect data as it relates to your work...
by Michael Krone | Aug 11, 2020
Welcome to Master Certificate Program in the Management of Workplace Mental Health and Psychological Safety This 10-part Master Certificate Program is developed by leading psychologists and mental health professionals so you know you are receiving the most up to date...
by Niki Marusic | Aug 11, 2020
Welcome to Desired and Future State Process Mapping December 15, 2020 (1:00 PM to 3:00 PM EDT) Getting Started Date Time: December 15, 2020 |1:00 PM – 3:00 PM EDT Course Description: A “desired” state map describes a new process or changes to...
by Niki Marusic | Aug 11, 2020
Welcome to Root Cause Analysis November 19, 2020 (1:00 PM to 3:00 PM EDT) Getting Started Date Time: November 19, 2020 | 1:00 PM – 3:00 PM EDT Course Description: This course examines the systematic process for identifying the “root cause” of...
by Niki Marusic | Apr 16, 2020
Welcome to Employee Happiness – Maximizing Engagement, Satisfaction and Morale June 9, 2020 (1:00 PM to 3:00 PM EDT) Getting Started Date Time: June 9, 2020 | 1:00 PM to 3:00 PM EDT Course Description:It is only natural to believe that employee happiness...
by Niki Marusic | Mar 1, 2020
Welcome to Excellence Essentials In this course we will discuss what is excellence is and introduce you to the Principles of Excellence and drivers of Canada’s integrated quality management framework—Excellence, Innovation and Wellness®. You will also complete a...
by Niki Marusic | Mar 26, 2019
LifePlan™ Innovation is the process of translating an idea into a new product, service, or process that creates value. In this course you will use a self- assessment tool to measure your organization’s current approach to innovation and implement new...
by Niki Marusic | Mar 25, 2019
Leading Change Management Change leadership is the practice of applying a structured approach to transitioning an organization to a future state to achieve expected benefits. In this course you will recognize the important role that people play in making change and...
