The framework is divided into three key drivers:

1. Leadership & Planning: Strengthens sustainability, resilience, adaptability, employee engagement, and long-term strategic success. Ensures organizations consider market, political & economic conditions.
2. Customer Engagement: Ensures organizations utilize customer & market insights to drive service, pricing and product innovation.
3. Innovation in Process & Technology: Requires organizations to consider the positive and negative impacts of leveraging technology, including Artificial Intelligence, to enhance operational efficiency, productivity and security.

Application

Instructions

The Applicant is required to submit documents for the 19 requirements in the following 4 sections. If you do not have the exact documentation, you may attach something equivalent. A HYPERLINK is preferred where a clickable link opens to the actual attachment.  A narrative may also be provided in cases where the applicant would like to elaborate on the attachment or provide information directly under each of the 19 requirements.

Section 1- Overview of the Applicant's Organization

As part of implementing the EPIC Framework, organizations must provide an overview of their operations, including mission, structure, and key objectives. This will help contextualize the evidence submitted and ensure alignment with organizational goals.

Section 2- Leadership & Planning

Strategic leadership ensures resilience, adaptability, and long-term success. Organizations should embed market insights, risk management, and innovation into decision-making.

Section 3- Customer Engagement

Customer/market insights drive innovation and competitiveness. Organizations must proactively gather and act on feedback to shape products and services.