Measuring Key Processes and the Customer Experience (21SEP09)

Measuring Key Processes and Establishing Key Performance Indicators is a course that teaches employees how to measure and analyze their processes and establish key performance indicators (KPIs). These measures and indicators will then tell a story that can be used across the organization to highlight strengths and opportunities for improvement. This course is designed to help participants determine the appropriate frequency of measurement and outline the most common ways to collect process improvement data.