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Improving the Customer Experience
Welcome to Improving the Customer Experience (formerly Measuring the Customer Experience) This course will provide you with an understanding of how to measure the customer experience. We will look at who the customer is for your organization and how we identify them....
Best Practices in Process Management
Welcome to Best Practices in Process Management Process Management Impact Assignment is an independent project where you will apply the tools acquired throughout the online modules to make an real improvement impact in your organization. In this exercise, you will...
Employee Happiness – Maximizing Engagement, Satisfaction and Morale
Welcome to Employee Happiness – Maximizing Engagement, Satisfaction and Morale It is only natural to believe that employee happiness is contingent on success, but thisbelief is actually backwards. It is not that success makes employees happy, but ratherthat...