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Excellence Canada launches live online training during COVID-19 to assist you in this time of uncertainty.
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3 Training Options to Meet Your Needs

We’re here to help you gain the skills and confidence to grow both personally and professionally.

On-demand training

Watch pre-recorded courses at your leisure.

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Join us at 1 PM Eastern Time for a 2-hour live online training. Interact with the trainer with Q&A and live chat.

Live private training for up to 25 people

Using Zoom we provide highly engaging virtual training for your team.

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Certificate Programs

Master Certificate Program in the Management of Workplace Mental Health and Psychological Safety

This 10-part Master Certificate Program is developed by leading psychologists and mental health professionals so you know you are receiving the most up to date and clinically sound information on the market today.

Certified Excellence Professional

The Certified Excellence Professional® (CEP) designation program gives you the skills, confidence, and tools to enact true change to impact real-world business challenges.
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Certificate in Process Management

This program gives you the skills you need to manage processes effectively by aligning your processes to your organization’s strategic goals, designing and implementing process architectures, and establishing process measurement systems.

Excellence Essentials for Managers

If you’re looking ahead to a management position or you’re a manager today and want to refine your skills, our Excellence Essentials for Managers program will help you build a toolkit of ‘excellent’ essential skills to tackle current challenges at your organization.

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Browse Live Online Courses

Get interactive training from the convenience of your home or office

Course/WebinarDateTimeFee
Introduction to Process Improvement
Introduction to Process Improvement
May 06, 20211:00 PM - 4:30 PM ET$249Register Now
conducting_organizational_assessment
Conducting Organizational Assessments
May 31, 20211:00 PM - 4:30 PM ET$249Register Now
Current State Process Mapping
Current State Process Mapping
Jun 10, 20211:00 PM - 4:30 PM ET$249Register Now
Employee Happiness_
Employee Happiness – Maximizing Engagement, Satisfaction and Morale
Jul 08, 20211:00 PM - 4:30 PM EDT$249Register Now
Presentation of new project
How to Deliver an Effective Presentation
Aug 12, 20211:00 PM - 4:30 PM ET$249Register Now
Measuring Customer Experience
Measuring Key Processes and the Customer Experience
Sep 09, 20211:00 PM - 4:30 PM ET$249Register Now
Root Cause Analysis
Root Cause Analysis
Oct 07, 20211:00 PM - 4:30 PM ET$249Register Now
Desired State Process Mapping
Desired and Future State Process Mapping
Nov 18, 20211:00 PM - 4:30 PM ET$249Register Now
Strategy Plan Marketing Data Ideas Innovation Concept
Displaying Data and Decision Making
Dec 09, 20211:00 PM - 4:30 PM ET$249Register Now

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What Our Clients are Saying…

Process Management – online – covid-19. What a scenario. Could you really ask for a better “perfect storm” to be a student in a class conducted by someone like yourself? Engaging, animated, personable, informative, relevant, current – all come to mind when I think back on the lessons I “attended”. I am disappointed only in that they did not last another week. As I reflect back on previous seminars, courses, classes (in-person or online) throughout my career – hands down, bar none, your classes were the best. I responded well to your energy, and thought process. Thanks for sharing your expertise. And that is how I really feel!!!

Michelle Reynolds, Canada Post

I really enjoyed the CEP program and already find myself applying some of the learnings as we adapt to a COVID-19 world at the City.

Ben Macintosh, City of Toronto

I think both the course content and delivery added a great deal of value and have helped me to identify, clarify & refine processes related to my role. I will be pleased if my experience helps others choose Excellence Canada as their educational partner. Thanks again for the stimulating and valuable virtual distanced learning. Stay safe.

Craig Ervine LL.M, Ph.D., Canada Post

Thank you for the feedback on the assignment, it was a lot of fun to work on and look at recognition in Fire as it is something I was actively trying to figure out. I really enjoyed the course and everything I have learned from this past year. It has helped me broaden my view when it comes to projects, and I look forward to integrating it into all the work I do in the rest of my career. So excited to finally have my CEP designation!! I look forward to a possible reunion!

Laurel Sharp, Toronto Fire Services

Thanks for the feedback! I am happy to report that I am able to put my learning into action during these very challenging times.

Jeanne Martin, City of Toronto

Your videos have been key; I've been following them and reiterating key points to the Sr mgmt staff. Thanks for all you have done, and for continuing to make the music videos that pull us all together. My oldest is 11 and she now wants to make a video. Lol!

Renny Singh, H.BSc., City of Toronto

Thank you for your leadership on this course, your knowledge and expertise on the topic of process management was obvious and you were able to help us to identify and refine the process management in our various roles. Group sessions were very interactive and engaging allowing us to share ideas and expertise among each other with your guidance. All the best.

Sylvie Francoeur, Engineers Canada

I miss everyone from the CEP team. A few of us still keep in touch actually. I'm now helping lead the quality assurance team, tasked with the retrospective review of the investigations, documentation, etc. The QA initiatives have been ramping up and I'm trying to corral all the different processes to standardize things. I actually used a current state process map to identify hundreds of cases being missed and a future state map to temporarily address the problem. The MOH had to address it in the media. Shout out to CEP! Thanks again for all the support this past year Adam. Having the CEP program really helped me self-confidence and self-esteem wise. Plus, the actual content learnings and Leafs Nation capacity building.

Alexander DiBiagio, City of Toronto

In the last two weeks, we would like to thank you for a great session! We really enjoyed dropping in and hearing how you’ve engaged our colleagues through your expertise and instruction. A job well done, thank you for your continuous support and most importantly, facilitating the first ever virtual session – my colleagues and I agreed it was a great success.

Vivian Lüthi-Yang, Canada Post

I really enjoyed the courses and particularly working with a great cohort of my colleagues for an extended period. Lots of takeaways from this and have been applying lessons (hopefully well) almost constantly since the course began.

Rich Whate, City of Toronto

Thanks Adam. Really appreciate that you made the virtual course interesting. I enjoyed your storytelling along with each concept. Especially the way you shared your own normal life experiences. I strongly feel they are more relatable and would stick around better than one’s from famous random people. Overall the whole training was an amazing package with layers and layers of takeaways.

Gulveen Nerhan, Canada Post
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