by Niki Marusic | Jul 26, 2018
Welcome to Building Strategic Relationships with Partners and Suppliers The course will focus on the fundamentals of stakeholder relationships and will show you that the term ‘stakeholder’ refers to a person, group or organization that has a direct or indirect stake...
by Niki Marusic | Jul 26, 2018
Welcome to Measuring Key Processes and the Customer Experience (formerly Measuring Key Processes and Establishing Key Indicators) In this course you will learn how to measure and analyze processes and establish key performance indicators (KPIs). These measures and...
by Niki Marusic | Jul 26, 2018
Welcome to Displaying Data and Decision Making(formerly Advanced Process and Data Analysis Tools) In this course, you will discover how to collect data as it relates to your work processes*,and how to display the collected data using the appropriate graphs and/or...
