Canada Awards for Excellence
Recipient ProfileSociété de transport de Laval
2020 Platinum Recipient
Excellence, Innovation and Wellness®
Since establishing an internal taskforce on quality in 2001, the STL has worked relentlessly on continuous improvement to the point of earning a coveted Prix performance Québec in 2019. This approach helped to refine internal practices and strengthen its customer focus in every department. For example, in 2017, the continuous improvement program in transportation resulted in a modern, dynamic and innovative system being implemented, allowing managers, and their teams, to continually and rigorously track performance indicators and plans aligned with the STL strategy.
The STL can stand out for its sound management as continuous improvement becomes a matter of routine for all employees through this type of initiative.
Mr. Guy Picard, STL Managing Director, in the presence of Mr. Éric Morasse, STL Chairman of the Board, receiving the 2019 Award from Mr. Pierre Fitzgibbon, Québec Minister of Economy and Innovation.
“Quality has been part of the STL’s DNA for years. Back in 2015, it earned a Grande mention award. The STL leads by example in many areas, including innovation, improved customer service and internal practices. The Prix performance Québec and now the Canada Award for Excellence highlight, once again, how the STL and its teams successfully endeavour to make our city a recognized sustainable mobility leader.”
Previous Awards
Quality – Silver, 2016