Canada Awards for Excellence

The Business and Service Management Branch (BSMB) is responsible for enabling partner and Cluster business agendas through strategic, proactive leadership in the use of information technology.

BSMB is committed to organizational excellence through continuous service improvement in all processes and methodologies, while supporting a healthy workplace. The branch’s internal processes are well-documented which allows for easy assessment, benchmarking and enhancement, while enabling a consistent and systematic approach for continuous improvement. This has been essential for the effective management of risks related to the continuity of business and promotion of emerging technologies across the Ontario Public Service. A survey of employee training needs led to the development of a custom training program, while BSMB’s flexible work programs – such as telework, compressed work week and alternate work locations – support a better work-life balance for employees..