by Niki Marusic | Jul 26, 2018
Welcome to Improving the Customer Experience (formerly Measuring the Customer Experience) This course will provide you with an understanding of how to measure the customer experience. We will look at who the customer is for your organization and how we identify them....
by Niki Marusic | Jul 26, 2018
Welcome to Strategies for Employee Recognition and Involvement Strategies for Employee Recognition and Involvement is a course that teaches employees the value of employee involvement across the organization. You will learn how employee involvement is the first step...
by Niki Marusic | Jul 26, 2018
Welcome to Building Strategic Relationships with Partners and Suppliers The course will focus on the fundamentals of stakeholder relationships and will show you that the term ‘stakeholder’ refers to a person, group or organization that has a direct or indirect stake...
by Niki Marusic | Jul 22, 2018
Welcome to Root Cause Analysis This course examines the systematic process for identifying the “root cause” of a problem or event and explores various approaches for responding to them. You will learn how to effectively create a problem statement and use...
