by Niki Marusic | Feb 11, 2019
Strategies for Fostering Innovation at Work Innovation is the process of translating an idea into a new product, service, or process that creates value. In this course you will use a self- assessment tool to measure your organization’s current approach to...
by Niki Marusic | Jan 31, 2019
Welcome to How to Deliver an Effective Presentation Sometimes we have amazing data to share, and no one cares. Sometimes we have great news to present about our progress, and no one is listening. Sometimes we have the most interesting update, and it goes over people’s...
by Niki Marusic | Jul 26, 2018
Welcome to Improving the Customer Experience (formerly Measuring the Customer Experience) This course will provide you with an understanding of how to measure the customer experience. We will look at who the customer is for your organization and how we identify them....
by Niki Marusic | Jul 26, 2018
Welcome to Employee Happiness – Maximizing Engagement, Satisfaction and Morale It is only natural to believe that employee happiness is contingent on success, but thisbelief is actually backwards. It is not that success makes employees happy, but ratherthat...
by Niki Marusic | Jul 26, 2018
Welcome to Building Strategic Relationships with Partners and Suppliers The course will focus on the fundamentals of stakeholder relationships and will show you that the term ‘stakeholder’ refers to a person, group or organization that has a direct or indirect stake...
