by Niki Marusic | Jan 31, 2019
Welcome to How to Deliver an Effective Presentation Sometimes we have amazing data to share, and no one cares. Sometimes we have great news to present about our progress, and no one is listening. Sometimes we have the most interesting update, and it goes over people’s...
by Niki Marusic | Jul 26, 2018
Welcome to Introduction to Process Improvement This course will teach you how to design or re-design a current-state process to eliminate the non-value adding events and produce a process that reflects how a product or service should be produced. Getting Started The...
by Niki Marusic | Jul 26, 2018
Welcome to Best Practices in Process Management Process Management Impact Assignment is an independent project where you will apply the tools acquired throughout the online modules to make an real improvement impact in your organization. In this exercise, you will...
by Niki Marusic | Jul 26, 2018
Welcome to Employee Happiness – Maximizing Engagement, Satisfaction and Morale It is only natural to believe that employee happiness is contingent on success, but thisbelief is actually backwards. It is not that success makes employees happy, but ratherthat...
by Niki Marusic | Jul 26, 2018
Welcome to Measuring Key Processes and the Customer Experience (formerly Measuring Key Processes and Establishing Key Indicators) In this course you will learn how to measure and analyze processes and establish key performance indicators (KPIs). These measures and...
