by Niki Marusic | Jan 31, 2019
Welcome to How to Deliver an Effective Presentation Sometimes we have amazing data to share, and no one cares. Sometimes we have great news to present about our progress, and no one is listening. Sometimes we have the most interesting update, and it goes over people’s...
by Niki Marusic | Jul 26, 2018
Welcome to Improving the Customer Experience (formerly Measuring the Customer Experience) This course will provide you with an understanding of how to measure the customer experience. We will look at who the customer is for your organization and how we identify them....
by Niki Marusic | Jul 26, 2018
Welcome to Employee Happiness – Maximizing Engagement, Satisfaction and Morale It is only natural to believe that employee happiness is contingent on success, but thisbelief is actually backwards. It is not that success makes employees happy, but ratherthat...
by Niki Marusic | Jul 26, 2018
Welcome to Strategies for Employee Recognition and Involvement Strategies for Employee Recognition and Involvement is a course that teaches employees the value of employee involvement across the organization. You will learn how employee involvement is the first step...
by Niki Marusic | Jul 22, 2018
Welcome to Root Cause Analysis This course examines the systematic process for identifying the “root cause” of a problem or event and explores various approaches for responding to them. You will learn how to effectively create a problem statement and use...
