Current State Process Mapping

Course Code: PROC201
Category: Processes
Credential: Certificate of completion
Related Program(s):

Certified Excellence Professional
Certificate in Process Management

Fee: $249







Course Description

Current State Process Mapping is a course that teaches employees how to map current state processes, so they can paint a picture of the ‘as-is’ with a goal to make the process more efficient and better for everyone involved. By understanding current state processes and how to improve them, participants will learn how to identify them for customers and organizational employees, to improve efficiencies and exceed requirements.

Interested in this Course?

Contact us for more information

Course Performance

Participants enrolled in this course will have learned how to examine cutting-edge, customer focused approaches towards current-state process mapping that will help them document and improve key/core processes and services. They will also be able to simplify current state process mapping and identify maps best suited for specific purposes and appropriate audiences. Participants will be empowered with the methodology to document the flow of a process from input to output, and to provide a focal point from which to analyze opportunities for organizational improvement. They will be given the chance to practice current state process mapping by using a realistic in-class case study.

Learning Outcomes

Participants enrolled in this course will learn to:

  • Define processes in terms of suppliers, inputs, process, outputs, and customers.
  • Map current-state processes at three levels of detail: Level 1, 2 and 3 process maps.
  • Utilize process mapping to facilitate continuous process improvement, provide process insight, and compile process documentation.
  • Increase their understanding of a current state process and show others in the organization how a process is completed.
  • Improve communication between individuals engaged in the same process.
  • Identify problems during process mapping such as bottlenecks, rework and delays.
  • Define process boundaries, process ownership, process responsibilities and the measures associated with process metrics.
  • Identify waste, streamline work processes, and build understanding across the organization.
  • Visually communicate the important details of a process rather than writing extensive process copy and direction.
  • Facilitate process mapping and analyze process maps.

Who Should Attend

  • Any employee working in both service and manufacturing organizations.
  • All employees, managers and quality professionals responsible for increasing the effectiveness of their workgroup or organization.
  • Any employee looking to improve their process efficiency or who needs to learn a more formal approach to mapping, improving, and documenting their current-state processes.

Related Courses


Strategies for Fostering Innovation at Work


Desired and Future State Process Mapping


Introduction to Process Improvement


Measuring Key Processes and the Customer Experience