Root Cause Analysis

Course Code: RCA204
Category: Processes
Credential: Certificate of completion
Related Program(s):

Certified Excellence Professional
Certificate in Process Management

Fee: $249

Course Description

Root Cause Analysis focuses on a range of approaches, tools, and techniques that are used to uncover causes of problems. This course will examine the systematic processes associated in identifying the ‘root cause’ of a problem or event and exploring various approaches for responding to them. The course also teaches participants how to identify and uncover the causes of organizational and process gaps and analyzes the risk of action versus inaction.

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Course Performance

By the end of this course, participants will have learned how to define root cause analysis, how to conduct a root-cause analysis using different tools and techniques. They will also learn to incorporate root cause analysis to reduce risks throughout the organization and how to empower their colleagues and peers with effective analytical tools. The course will also introduce the: ‘Plan, Do, Check, and Act’ cycle of eliminating problems and closing gaps, which employees will perform through a variety of assigned tasks and assignments.

Learning Outcomes

Participants enrolled in this course will learn to:
  • Examine leading edge, employee-friendly, customer-focused approaches towards root cause analysis that will help them identify root and problem causes, making them less likely to reoccur.
  • Employ organizational-friendly tools for root cause analysis that help eliminate process problems and gaps.
  • Highlight the difference between creative and analytical problem-solving techniques.
  • Distinguish between physical and systemic causes of problems.
  • Describe the three-step process of crafting problem statements, exploring possible causes, and eliminating them.
  • Identify and outline the ‘5 Why’s’ and compose successful fishbone and Ishikawa diagrams to assess root cause problems.

Who Should Attend

  • Any employee working in both service and manufacturing organizations.
  • All employees, managers and quality professionals responsible for increasing the effectiveness of their workgroup or organization.

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