Best Practices in Process Management

Course Code: BP210
Category: Processes
Credential: Certificate of completion
Related Program(s):

Certificate in Process Management

Fee: $395




Oct 25, 2019

Thornhill, ON

9:00 AM – 12:30 PM

Note: This course is only available to candidates enrolled in the Certificate in Process Management program.

Course Description

Best Practices in Process Management is a course module that teaches participants the best practices associated with successful process management. The focus of the course module is in understanding that process improvement starts with a fundamental knowledge and recognition of quality gaps and is tied to the never-ending journey for continual process improvement.

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Course Performance

Participants enrolled in this course module will receive lessons on strategies for process improvement and will have the opportunity to hear guest speakers from Canada Awards for Excellence recipients discuss process improvements implemented within their own organizations. Candidates submit and share the results of their “Process Impact Assignment” with the facilitator and fellow candidates. The emphasis of the assignment is on the learning of process management with success measured if learning results in a significant positive impact on the process itself. A facilitated discussion of lessons-learned and practical examples of application i s also included in this session.

Learning Outcomes

Participants enrolled in this course will learn to:

  • Utilize best practices and principles associated with process management.
  • Recognize and utilize methodologies for process improvement.
  • Implement strategies and plans for process improvement.
  • Understand and create ‘Process Impact Assignment’ presentations.
  • Compare different process management methodologies from a variety of organizations.
  • Conduct process improvement post-mortems and lessons learned.
  • Facilitate discussions about current events related to process improvement for reflection and feedback.

Who Should Attend