Canada Awards for Excellence

YRPH’s Infectious Diseases Control Division works with residents, health care professionals and the community to reduce the burden of infectious disease and promote the health and well-being for people who live, work, play and go to school in York Region.

Continuous improvement, excellent services and innovation are considered priorities in the division’s five-year strategic plan and daily operations. A dedicated continuous quality improvement (CQI) specialist helps program areas develop improvements and efficiencies, while a “CQI Champions” group supports innovation. Improvements, big and small, are recognized and encouraged. Policies, procedures and process maps have been developed for nearly all aspects of the division’s work. Staff updated the division’s vision and mission, created a customer promise statement and participated in a satisfaction survey. There are flexible work arrangements, a compressed work week, fitness centre discounts, workplace accommodations and numerous mental health initiatives.