Desired and Future State Process Mapping

Course Code: PROC301
Category: Processes
Credential: Certificate of completion
Related Program(s):

Certificate in Process Management

Fee: $249







Course Description

Desired and Future State Process Mapping is a course that teaches employees how to visually describe and map workflows using proper symbols and arrows. In mapping the ‘desired state,’ employees will be able to describe and communicate processes in a concise and visually appealing way, thereby creating value-add across the organization. The course also teaches participants how successful design and implementation of desired state maps enables organizations to improve productivity, customer satisfaction, service quality, and ultimately employee satisfaction.

Interested in this Course?

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Course Performance

By the end of this course, participants will have learned how to map processes at three levels of detail (Level 1, 2 and 3 process maps); identify potential problem areas; differentiate between cycle and lead time; define the components of lead time; review and analyze ‘as-is’ process maps; and analyze and dissect current state process maps for improvement. They will also learn how to calculate process efficiency, distinguish between value added and non-valued activities, map desired state process flows and use process-mapping to facilitate continuous process improvements across the organization.

Learning Outcomes

Participants enrolled in this course will learn to:

  • Analyze and review the fundamentals of process mapping including symbol usage, and processes from 3 levels of perspective. The What (level 1), the Who (Level 2) and the How (Level 3).
  • Familiarize themselves with several customer-focused, employee-friendly tools that will help them close gaps and improve key/core processes.
  • Analyze processes from three perspectives: Activities, Decisions, and Sequences.
  • Outline typical problem areas within processes and provide solutions to reduce them.
  • Highlight the difference between cycle and lead time when calculating process efficiencies.
  • Design and highlight ways to determine process efficiencies by focusing on the function of value-added as compared to non-value-added activities.
  • Describe and conduct SWOT analysis’ that can be used to help implement better desired state processes.
  • Share good practices and ideas for process improvement and practice desired state process mapping using fun case study exemplars.

Who Should Attend

  • Any employee working in both service and manufacturing organizations.
  • All employees, managers and quality professionals responsible for increasing the effectiveness of their workgroup or organization.
  • Any employee looking to improve their process efficiency or who needs to learn a more formal approach to mapping and improving processes.

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